Terms and Conditions
We accept payment through our webshop via Laser, Mastercard and Visa. If you prefer to pay by cheque or Postal Order please email us and we will confirm the amount due and the address to which you can send payment.
Refund and Returns Policy
If you receive damaged goods, please retain all relevant documentation . Please contact us immediately so we can rectify the situation for you. Goods must be returned in original packaging, and you must notify us by e-mail, post or telephone, within 48 hours of receipt of the goods. Our customers are very important to us. We always aim to provide the highest level of customer service. If something appears to be wrong please contact us at: firstname.lastname@example.org.
We welcome your comments as it enables us to continually improve our service. We will reply to you within 3 working days, normally with an immediate resolution. If the problem cannot be resolved immediately we will keep you informed of the steps we are taking to put the matter right.
Although we endeavour to keep reasonable stock of all of our products, it may be possible for some goods not to be in stock at the time you place your order. In the event that we cannot ship your goods within two working days of receipt of your order, we will contact you by email to advise you of the situation and ask whether we should proceed with the transaction.
We aim to have all orders shipped the same working day if the order is placed before 12.00pm. In the unlikely event that an item is not in stock we will contact you and offer you options as to how you would like to proceed with your order. Customers in the Republic of Ireland: We have a maximum shipping cost of €5.95 for every order. Overseas Customers:Shipping will be charged according to weight and destination. Please contact us for the rates that relate to your country. Delivery times normally range from 2-5 working days, depending on destination.
Woodbine Crafts Limited and all parties involved in constructing this site are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of its being accessed or used. Woodbine Crafts Limited assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this Web site.
Woodbine Crafts Limited reserves the right to alter any content found within this Web site without prior notice.